Web Agent Chat has full SalesForce integration, which creates leads if they dont exist, updates contacts and leads with the new information if they exist and creates activity detailing the chat that was had between the agent and the customer.
Everything is customizable in the software so you can fully integrate Web Agent Chat in to your website, customers will feel more comfortable feeling that they have not left your site!
We have a fantastic developers section with step by step tutorials and in depth guides that allow you to make the chat look at feel like your own.
Click here for the developers section
Cloud Based Agent Dashboard
Our Agent Dashboard is in the cloud so you can access it from wherever you are, aslong as you have an internet connection! The Dashboard is designed to be easy to use and understand, you can easily see waiting chats, see what other agents are doing and transfer a chat to another agent if you cant help!